Privacy Policy

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Effective Date: [Insert Date]

At BW Global, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK GDPR and relevant data protection laws.

BW Global is a wholesale company supplying goods to trade customers across the UK. Our registered business address is:

If you have any questions about this  

We may collect and process the following types of personal data:

• Business and contact details: name, company name, email, phone number, billing and shipping address
   
• Order information: products ordered, purchase history, payment details (processed securely)
   
• Website usage data: IP address, browser type, pages visited (via cookies or analytics tools)
   
• Communications: emails, messages, and customer service interactions
   

We collect your data to:

• Process and fulfil your orders
   
• Manage your account and provide customer support
   
• Send order updates, invoices, or account information
   
• Improve our services, website, and customer experience
   
• Comply with legal or regulatory obligations
   
• Send marketing communications (only with your consent)
   

We process your data under the following lawful bases:

• Contractual obligation – to fulfil orders or manage customer accounts
   
• Legitimate interest – to improve our service or communicate with you about your account
   
• Consent – for marketing communications (you can opt out at any time)
   
• Legal compliance – to meet regulatory and tax obligations
   

We do not sell or rent your data to third parties. We may share information with:

• Trusted service providers (e.g., couriers, payment processors, IT providers)
   
• Accountants, legal advisers, or authorities where legally required
  All third parties are contractually bound to protect your data and use it only for the services they provide to us.
   

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Your data is stored securely within the UK or EEA.

We retain your data only for as long as necessary to:

• Provide you with services
   
• Maintain business records for tax and accounting
   
• Comply with legal obligations
   

Typically, this means we will store order and account information for 6–7 years in line with HMRC requirements.

You have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request deletion of your data where legally permitted
   
• Object to or restrict processing in certain circumstances
   
• Withdraw consent for marketing at any time
   

To exercise any of these rights, please contact us at [Insert email].

Our website may use cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

If you have any concerns or wish to make a complaint about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.policy, please contact us